Refund policy

Legal entity: ENLIGHTENMENT CLUB LLC, a Wyoming (USA) limited liability company — 30 N Gould St #39255, Sheridan, WY 82801, USA — EIN 37-2157189 — support@trylymphy.com.

Return period

You have 99 days from receipt of your package to make a return. We are committed to ensuring your complete satisfaction and to making the return process as simple as possible.

Return conditions

Returns are accepted only in the following cases:
1. UNUSED products in the same condition in which they were received, in their original packaging and with all accessories included
2. Products damaged during shipping
3. Products with manufacturing defects that prevent their use
4. Wrong products received (different from those ordered)
A receipt or proof of purchase is required for all returns.
Important: personal dissatisfaction, unmet expectations or a simple preference for different product features are NOT valid reasons for a return when the product works correctly and has been accurately described on our website and in our advertising content.

Failed delivery and customer responsibility

If the package is not delivered for the following reasons:

A second delivery attempt was made but the customer was not present, or the address provided is incorrect — these issues are considered the customer’s responsibility.
It is the customer’s duty to check the shipment status and to contact us promptly in case of any issues.

Packages returned to sender and reshipping costs

If a package is returned to the sender for any of the following reasons:
- Incorrect or incomplete address provided by the customer
- Customer absent after multiple delivery attempts
- Package refused by the customer
- Package not collected within the carrier’s deadline
A reshipping fee of €10 per product (or the equivalent amount in the currency of your order) will apply. If a refund is requested for a package returned to sender, the refund amount will be reduced to cover the return shipping costs incurred.  

We can only change the delivery address within 12 hours of purchase.

If the package is in transit and you will not be able to receive the items, please contact us so we can find the best option, but this will not be free of charge!

If the tracking indicates that the customer must contact the sender to arrange a new delivery, we ask the customer to proceed directly with the carrier.

If the package remains held at the depot for an extended period, it will be returned to our logistics centre after 30-60 days. If you wish to receive the package again, the reshipping fee below applies. For reshipment after a failed delivery, a fee of €10 per product (or the equivalent amount in the currency of your order) will apply.

Contact us at support@trylymphy.com to find the best solution

Return procedure

To start a return, please contact us at support@trylymphy.com.

Returns must be sent to the address we will provide to you. We will send you a shipping label and instructions on how and where to send your package.
Please note that the refund amount will be reduced to cover shipping costs, which will vary according to the size of the package. We will inform you of the exact amount to be deducted from your refund before the return is approved. A delay relative to the customer’s expectations, when the delivery time still falls within the standard timeframes stated on our website, is not a valid reason for a return. Likewise, personal dissatisfaction with product features clearly described on the website is not a valid reason for a return. Items sent back without a previously approved return request will not be accepted.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can resolve the issue as quickly as possible.

Exceptions / Non-returnable items

We do not accept returns for:
- Items that have been used, even partially
- Items no longer in their original packaging
- Items for which the customer simply expresses personal dissatisfaction or unmet expectations, when the product matches the description provided on the website
- Items returned for aesthetic reasons or personal preference when the product works correctly
For hygiene and safety reasons, all personal care products must be returned unused and sealed in their original packaging.

Loss of packages delivered to business addresses

Lymphy is not responsible for the loss of packages delivered to business addresses. It is the customer’s responsibility to ensure that the address provided is complete and correct, and that someone is available to receive the shipment at the time of delivery.

If a package is lost or not correctly delivered to a business, Lymphy reserves the right to charge a fee of €10 per product (or the equivalent amount in the currency of your order) to arrange a new shipment. In addition, if the package is returned to the sender due to an incorrect or incomplete address, a deduction will be applied to the refund, based on the return costs and the size of the package.

If you have any further questions or need clarification, please do not hesitate to contact us.

Please select offers and products carefully

When placing an order with special offers, it is important that you select the offer correctly before completing your purchase. Free gift items, such as exfoliating gloves or face brushes, will only be visible in the cart and at checkout if the offer has been added correctly. Please make sure that all the products you want are in your cart before completing your order.

If you do not see the free gift products in your cart or at checkout, the offer has not been selected correctly. In this case, we recommend that you cancel the order and place it again, adding the correct offer. We cannot accept returns or issue refunds for orders with missing products caused by errors in selecting the offer at the time of purchase.

If you have any questions or need help with our offers, please do not hesitate to contact us.

Statutory right of withdrawal (EU and UK)

If you are a consumer in the European Union or the United Kingdom, you also keep your statutory right of withdrawal of 14 days, which our 99-day return policy exceeds. See our Right of withdrawal page for details. The return conditions, shipping-cost deductions and prior-approval requirement in this policy apply to commercial returns under our 99-day policy; withdrawals under the EU/UK statutory right follow the process on our Right of withdrawal page, with a refund that includes standard delivery costs, as required by law. This is without prejudice to the mandatory consumer protection laws of your country of residence.

Refunds

We will notify you once we have received and inspected your return, and let you know whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@trylymphy.com.

We are always available to assist you and to make sure you are satisfied with your shopping experience with Lymphy.

Satisfaction guarantee 

We offer our customers a satisfaction guarantee within 99 days from receipt of the order, the same period as our return policy.

This guarantee is designed to give customers peace of mind at the time of purchase, but it does not allow the product to be used and then freely refunded.

To benefit from the satisfaction guarantee, the same conditions that apply to returns, as set out in this policy, must be met.

Mandatory conditions for a refund

To request a refund under the satisfaction guarantee:

• The product must not have been used
• The product must be in the same condition in which it was received
• The product must be returned in its original packaging
• Any included accessories must all be present
• You must provide proof of purchase

For hygiene and safety reasons, personal care products cannot be refunded if they have been used, opened or are no longer sealed.

Guarantee limitations

The satisfaction guarantee does not apply in the following cases:

• The product has been used, even partially
• The product has been opened or is no longer in its original packaging
• The product was kept for an extended period and then used
• The customer changes their mind after using the product

In other words, the guarantee does not allow you to buy and use the product and then request a refund after having used it.

Condition check

All returned products are inspected by our logistics team before a refund is approved.

If the product does not meet the conditions set out above, the refund cannot be approved.